You forward your rollover line
Same as forwarding to an answering service. Ten minutes with your carrier, and you can switch it off from your phone whenever you want.
After-hours call answering
Nightshift picks up the calls that come in after you've parked the truck — address, problem, callback number, booked — and texts you before the caller has hung up.
No card. No contract. Un-forward the line yourself at any hour.
Sample log. Yours has your customers' names in it, and lands in your inbox at 6am.
How it works
Nothing about your daytime phone changes. You're handing over the hours nobody is covering.
Same as forwarding to an answering service. Ten minutes with your carrier, and you can switch it off from your phone whenever you want.
Greets callers with your company name. Sorts a burst pipe from a Tuesday tune-up. Gets name, address, problem, callback number — every time, no bad nights.
Emergencies reach your phone within the minute. Everything else lands in one summary at 6am, so you can plan the day over coffee.
The boundaries
The second list is the one worth reading. It's why this is safe to put in front of your customers.
Worth reading
Two of these help you whether or not you ever buy from us.
A ten-minute test you can run tonight. No software, no signup, and you don't need us to do it.
Three ways to handle the phone after hours, and an honest account of where each one fails — including ours.
Price
We're new, and we'd rather say so than fake a wall of five-star reviews. That's why the first ten days are free and there's no contract. At the end we hand you the log of every call it caught. If that log is empty you owe nothing and we'll go away. One missed water heater usually covers the year.
Questions we actually get
It sounds like a clear, calm phone voice, and it tells every caller up front that it's an automated assistant for your company. We don't hide it — partly because it's the law in a growing number of states, and mostly because people are far more patient with a machine that admits it than one that gets caught.
It stops trying. It takes a message, says someone from the shop will call back, and puts the recording and a transcript in your log. It is built to fail politely rather than improvise — an assistant that guesses at plumbing advice is worse than voicemail.
You tell us during setup. Most shops start with active water, no heat below a certain outdoor temperature, gas smell, and sewage. Anything on your list gets a text to your phone within a minute, with the address and the callback number. Everything else waits for the morning summary.
You do, completely, and always. You're forwarding your own line to us, not moving it. You can un-forward it from your carrier account at any hour without asking us, and we'll confirm the arrangement in writing before a single call comes through.
Yes. Every call has a recording and a written transcript in your log. We'd encourage you to listen to the first week's worth — it's the fastest way to find out whether this is worth $249 to you, and it's the same thing we do on our end.
Because a script that knows the difference between a failed igniter and a slab leak has to be written by someone paying attention to one trade. We'd rather be genuinely good for two than mediocre for twenty.